Vendor-heavy meetings while the floor still answers 9-1-1
The MPA contractor owns design, install, and five-year maintenance. Extra labor on that contract is already priced like vendor PM. The director still runs a live comms center.
What we do. A time-boxed steward on the PSAP side sits on the existing implementation call, keeps leftover current, and writes the Friday brief so the floor can stay on 9-1-1.